Shipping Rates

Rugs, pillows, home goods, lighting and paint ship free on qualifying orders of $200 or more before taxes within Canada and the U.S. A $15 flat rate applies to qualifying orders below $200.

Shipping charges for furniture, art and mirrors are calculated at checkout. White Glove delivery is an additional service.

Additional charges may apply to rural, remote or isolated locations, including orders that otherwise qualify for free shipping. Our team will contact you if an additional charge applies.

Small Parcel Orders

Home goods and pillows typically arrive within 5–7 business days of placing your order and ship via Canada Post or UPS. You’ll receive tracking information by email once your order ships.

Furniture & Larger Items

Estimated delivery times are typically 4–8 weeks for in-stock items and approximately 12 weeks for custom or made-to-order products. 

Our Customer Care team will follow up after your order is placed to confirm the latest delivery estimate. Backordered items require additional time. All lead times are estimates and are subject to change.

Delivery Options

Items in the same order may arrive separately. Where possible, we’ll consolidate shipments, and our Customer Care and Logistics team will confirm delivery arrangements.

Delivery Options & Appointments

• Standard delivery: Large items, including rugs larger than 8 × 10 feet, ship by freight carrier. Delivery is to the curbside or entryway, depending on your location.
• White Glove delivery: Available to most Ontario addresses and includes placement in your room of choice, unpacking, assembly and packaging removal. For availability and quotes to rural Ontario and outside Ontario, please contact us.
• Small parcel delivery: Smaller items generally ship via Canada Post, UPS or FedEx.

For large items, our final mile carrier will contact you directly to arrange a delivery appointment. Please ensure someone is available to receive the order during the scheduled window.

Preparing for Furniture Ordering 

Before ordering, measure your intended space and the full delivery route, including doorways, hallways, stairways and elevators. Compare these measurements with the product dimensions to ensure the item can reach its intended location.

Missed Appointments & Storage

If you miss your scheduled delivery appointment, a rescheduling fee will apply and must be paid before a new appointment can be booked.

Please schedule your delivery within 5 business days of being notified that your order is ready. If delivery has not been scheduled within this period, you will be responsible for any storage fees incurred.

Delivery Delays & Backorders

Manufacturing delays, backorders, weather and holidays may affect estimated delivery times. We’ll share updates as they become available from our manufacturers and carriers.

If your backorder date is extended, we’ll email you with the revised timeframe to confirm whether it works for you. If it does not, you may cancel your order for a refund to your original payment method, even after the initial 48-hour cancellation window.

This cancellation option also applies if the delivery estimate confirmed by our team changes after that window.

Damages & Defects

Inspect your items and packaging upon delivery. Photograph any visible damage and retain the original packaging. If a large shipment has severe visible damage, refuse delivery and notify our team.

For damaged or defective items, complete our Damage & Defect Claim Form within 48 hours of delivery, including 2–3 clear photos of the issue and any packaging damage.

Our team will review your claim and confirm the appropriate resolution, which may include a replacement, refund or an agreed discount. For incorrect or missing items, please contact Customer Care promptly.

Local Pickup

Eligible orders may be collected at 14 Macdonell Street, Guelph. Please wait for your pickup confirmation email before visiting.

Rugs, furniture and lighting are not eligible for local pickup unless stated in the product description. Select smaller floor model furniture pieces may be available for pickup.

Local pickup is for collecting purchases. All returns must be shipped to our warehouse following instructions from Customer Care.

Shipping Destinations

We do not currently ship to Yukon, Northwest Territories or Nunavut.

U.S. and international shipping is available for eligible products, excluding furniture, framed art and mirrors. International shipping rates are calculated at checkout. Qualifying U.S. orders receive the shipping rates outlined above.

Customers outside Canada are responsible for applicable import duties and taxes. For delivery damage or defects, please submit our claim form within 48 hours of delivery so our team can review the issue.

Rugs, Pillows, Home Goods, Lighting, and Paint ship free to customers in both Canada and the U.S. on orders over $200. For orders under $200, a flat rate of $15 applies.

Furniture, Art, and Mirrors have shipping charges that will be calculated at checkout.

Additional charges may apply for deliveries to locations classified as isolated or rural by our carriers. Our team will contact you if additional shipping charges are applicable.

Estimated shipping lead times for furniture, rugs, framed art, and lighting may change due to manufacturing delays, weather, holidays, etc. We strive to provide information as soon as it becomes available from our manufacturers.

Cancellations for a full refund can only be processed within 48 hours of placing your order. If your item has not shipped yet from the manufacturer and you wish to make a change, please contact our Customer Service team at help@rugandweave.com. Exchange or store credit can be provided for orders that have not yet shipped.

• Large Items: Upon delivery, inspect the packaging and take photos of any visible damage. If there is severe damage, refuse the delivery with the carrier. For damage discovered after delivery, contact us immediately with 2-3 clear photos of the damage. Claims must be made within 48 hours to be approved. Depending on the severity, you may be offered a discount, replacement, or refund.

• Small Items: Contact us within 48 hours with 2-3 clear photos of the damage. Depending on the severity, you may be offered a discount, replacement, or refund.

For orders selected for local pickup, you will receive an email notification when your order is ready for pickup at our retail location at 14 Macdonell Street in Downtown Guelph. Wait until you receive the notification email before coming to pick up your order. Rugs, furniture, and lighting are not available for local pickup unless otherwise indicated in the product description. Some small floor model furniture orders can be picked up in-store (accent tables, chairs, ottomans, nightstands).

We do not ship to Yukon, Northwest Territories, or Nunavut at this time.

All products except furniture, framed art, and mirrors are available for US & International shipping. Shipping charges are calculated at checkout and based on location. US & International customers responsible for paying any import duties/taxes upon receiving the product. Rug & Weave is not responsible for any damages that occur during transit to locations outside of Canada and the US.