Full-time

We are seeking an experienced and analytical E-Commerce Manager with a strong specialization in Shopify to oversee the day-to-day digital storefront operations, growth strategy, and site performance for Rug & Weave.

In this role, you will manage our web catalog, optimize conversion rates, elevate online visual merchandising, and work closely with our marketing, creative, and fulfillment teams to scale our e-commerce presence.

Store Management & Merchandising

• Oversee full online store operations across Shopify/Shopify Plus, maintaining our curated aesthetic across product pages, category collections, and custom landings.
  
• Manage product catalog uploads, inventory syncs, site navigation, tagging, and search features for thousands of home decor, rug, and furniture SKUs.
  
• Audit and optimize third-party Shopify apps (CRM, product reviews, search/filtering, loyalty, and trade partner tools).
  

Conversion Rate Optimization (CRO) & User Experience

• Track and report on full-funnel e-commerce performance metrics (traffic, conversion rates, AOV, bounce rate, customer LTV) to uncover revenue opportunities.
  
• Design and execute continuous A/B tests on checkout flows, landing pages, banners, and product pages to reduce friction and boost conversion.
  
• Collaborate with designers and developers to maintain site speed, implement Liquid updates, and refine front-end UI/UX across mobile and desktop.
  

Digital Marketing & Campaign Support

• Partner with creative and marketing teams to support product launches, seasonal collection drops, promotional campaigns, and email/SMS strategy (e.g., Klaviyo).
  
• Ensure accurate site tracking, pixel integration, and analytics attribution setup (GA4, Google Tag Manager, Meta Pixel).
  
• Oversee site SEO best practices, including rich metadata, clean URL structures, image compression, and schema data for visual search.
  

Operations & Technical Analytics

• Build weekly and monthly performance reports tracking sales against business KPIs.
  
• Work alongside fulfillment and warehousing teams in Guelph to ensure seamless inventory accuracy, order flows, and post-purchase customer communication.
  
• Quickly resolve technical site bugs, app conflicts, or checkout issues to protect store uptime and revenue.

• Experience: 3+ years of hands-on experience managing a direct-to-consumer (DTC) e-commerce site, with a clear focus on Shopify or Shopify Plus.
  
• Technical Proficiency: In-depth knowledge of Shopify theme setup, Liquid code, HTML/CSS, and app integrations.
  
• Analytics & Data: Strong competency in Google Analytics (GA4), Shopify Analytics, Google Tag Manager, and data-driven decision-making.
  
• Marketing Tech Stack: Hands-on experience with email/SMS automation tools (Klaviyo or similar) and retention marketing.
  
• CRO Focus: Proven track record running successful site optimizations and A/B tests that boosted conversion rate and average order value (AOV).
  
• Communication & Collaboration: Excellent project management skills; comfortable juggling collection launches and technical site improvements simultaneously.

• Background in home decor, textiles, interior design, or boutique retail e-commerce.
  
• Experience with B2B/Trade Portal functionality on Shopify Plus.
  
• Familiarity with inventory forecasting or ERP/WMS system integrations.

• Comprehensive health, dental, and vision insurance
• Flexible PTO and paid company holidays
• Generous employee discount on Rug & Weave products
• Convenient working location in Guelph, ON

Guelph, ON (On-Site / Hybrid)

The Retail Sales Associate will work 15–20 hours per week for part-time or 30–40 hours per week for full-time, with availability to work weekends. Flexibility to cover occasional shifts and provide additional support during busier periods is also required.

The Retail Sales Associate (RSA) plays an important role in the Rug & Weave retail experience, working collaboratively with the team to ensure every customer feels welcome and supported. Friendly, approachable, and inclusive, they help create a positive and inviting atmosphere in the shop. With strong interpersonal skills, they build genuine relationships with both customers and colleagues, contributing to a welcoming environment and a cohesive team.

The Retail Sales Associate has a passion for home décor and design, with a creative eye for thoughtfully curated home goods. They enjoy learning about our product assortment and sharing their knowledge with customers in a professional, approachable manner, ensuring each customer receives knowledgeable and attentive service.

Reliable, proactive, and hardworking, the RSA arrives on time and ready to contribute wherever needed. They manage their responsibilities effectively and, once their own tasks are complete, take initiative to support other areas of the business, including the store, warehouse, and office. They are always willing to go the extra mile to support their team.

• Greeting and engaging with customers, and promoting a welcoming and comfortable environment
• Providing professional and attentive assistance to customers
• Performing opening and closing procedures, including cleaning and organization
• Operating the POS and cash register, accurately handling financial transactions, and facilitating a seamless cash out experience for customers
• Keeping up-to-date on product knowledge to be able to advise and assist customers effectively
• Communicating and working collaboratively with colleagues
• Light merchandising and ongoing tidying and face-up of the store throughout the day so shelves are stocked, organized, and shoppable
• Prioritizing and taking initiative to complete tasks
• Supporting in other business areas as needed
• Handling confidential customer and business information in a sensitive and responsible manner
• Carrying out other tasks as directed by management
• The RSA will report to the Retail Store Manager

• Minimum of three years of experience in a customer service environment, retail industry preferred
• Demonstrated interest in home goods and decor
• Outstanding interpersonal relationship building with customers and coworkers
• Demonstrated ability to retain product knowledge and desire to continually learn about new products and brands
• Strong written and spoken communication skills
• Demonstrated ability to work efficiently and prioritize tasks in a fast-paced environment
• Demonstrated ability to take initiative independently while working cohesively within a team
• An approachable, friendly, and inclusive personality that promotes a comfortable environment
• Excellent computer literacy and ability to learn new software
• Evidence of the ability to practice confidentiality and use good discretion when making decisions
• Ability to stand for extended periods and safely lift and move 50 lbs

Guelph, ON, Canada